Effective Date: 05/25/2025

Welcome to SP EXPRESS PLUMBING ("we", "our", "us"). These Terms of Service ("Terms") govern your use of our website located at https://spexpressplumbing.ca ("Website"), and any services or communications (including SMS messages) provided by SP EXPRESS PLUMBING.

By accessing or using our Website or services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our services.

1. Services Provided

SP EXPRESS PLUMBING offers residential and commercial plumbing services, including emergency plumbing, drain cleaning, water heater installations, and related repairs. Our team operates in accordance with Ontario regulations and plumbing codes to ensure safe, high-quality service.

2. User Responsibilities

By using our services or website, you agree that:

You are at least 18 years old or have permission from a legal guardian.

You will provide accurate and current contact and service information.

You will not use our website or services for any unlawful or abusive purposes.

3. SMS Communications

By submitting your phone number on our website or through our contact forms, you consent to receive SMS/text messages from SP EXPRESS PLUMBING related to appointment confirmations, updates, promotional offers, and customer service communications.

Message frequency: Varies by user interaction.

Message and data rates may apply.

Opt-out: You may opt-out at any time by replying “STOP”.

Help: For help, reply “HELP” or contact us at [email protected].

We do not sell or share your contact information with third parties for marketing purposes.

4. Quotes and Estimates

All quotes provided via phone, website, email, or SMS are estimates only, based on the information you provide. Final pricing may vary depending on on-site conditions or additional work required. We commit to transparency and will notify you before any changes to the estimate.

5. Appointment Cancellations

To cancel or reschedule an appointment, please notify us at least 24 hours in advance. Missed appointments or late cancellations may be subject to a fee.

6. Intellectual Property

All content on the Website (text, graphics, logos, images, and software) is the property of SP EXPRESS PLUMBING and protected by Canadian copyright and intellectual property laws.

7. Disclaimers and Limitation of Liability

Our services are provided on an "as-is" basis. While we strive for excellence, SP EXPRESS PLUMBING is not liable for:

Damages caused by unforeseen plumbing issues outside of our control.

Delays due to weather, supply chain issues, or third-party vendors.

Minor cosmetic changes or wear during repairs unless otherwise stated in writing.

8. Changes to Terms

We reserve the right to update these Terms at any time. Updates will be posted on this page with a revised effective date. Continued use of our services after changes are posted means you agree to the new Terms.

9. Governing Law

These Terms are governed by the laws of the Province of Ontario, Canada.

10. Contact Us

If you have any questions about these Terms or our services, please contact us:

📧 Email: [email protected]

🌐 Website: https://spexpressplumbing.ca