Privacy Policy

Privacy Policy

Effective Date: 05/25/2025

At SP EXPRESS PLUMBING ("we", "our", "us"), your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or visit https://spexpressplumbing.ca.

By using our website or services, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Full name

Phone number

Email address

Service address

Details related to your plumbing needs or project

SMS opt-in consent

b. Automatically Collected Information

IP address

Browser type

Device type

Pages visited on our website

Time spent on pages

This data is collected to improve user experience and site performance.

2. How We Use Your Information

We use your information to:

Schedule and confirm appointments

Send reminders, updates, or promotional offers (via SMS, email, or phone)

Respond to inquiries or customer service requests

Improve our website and services

Comply with legal or regulatory requirements

3. SMS Messaging & Consent

By submitting your phone number through our site or booking process, you give SP EXPRESS PLUMBING permission to send you text messages related to:

Appointment confirmations & reminders

Service updates

Special promotions or follow-ups

Message frequency may vary. Standard message & data rates may apply.

To opt-out, reply “STOP” at any time.

To get help, reply “HELP” or contact us directly at [email protected].

We do not share or sell your phone number or personal data to third-party marketers.

4. How We Protect Your Data

We use industry-standard security measures to safeguard your personal information, including:

Secure socket layer (SSL) encryption

Firewalls and server security

Limited internal access based on role

However, no online transmission is 100% secure. You share information at your own risk.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information with trusted third-party service providers only as needed to:

Complete a service (e.g. scheduling software, payment processors)

Comply with law enforcement or legal requirements

6. Your Rights & Choices

You have the right to:

Access the personal data we have on file

Request corrections or deletion

Withdraw SMS or email consent at any time

To exercise your rights, contact us at [email protected].

7. Third-Party Links

Our site may include links to third-party websites. We are not responsible for the privacy practices of other sites. Please review their policies before providing any personal information.

8. Children’s Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a new “Effective Date.” Please review regularly.

10. Contact Us

Have questions or concerns about this Privacy Policy?

Reach out anytime:

📧 Email: [email protected]

🌐 Website: https://spexpressplumbing.ca

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