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Privacy Policy
Effective Date: 05/25/2025
At SP EXPRESS PLUMBING ("we", "our", "us"), your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or visit https://spexpressplumbing.ca.
By using our website or services, you agree to the collection and use of information as described in this policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Full name
Phone number
Email address
Service address
Details related to your plumbing needs or project
SMS opt-in consent
b. Automatically Collected Information
IP address
Browser type
Device type
Pages visited on our website
Time spent on pages
This data is collected to improve user experience and site performance.
2. How We Use Your Information
We use your information to:
Schedule and confirm appointments
Send reminders, updates, or promotional offers (via SMS, email, or phone)
Respond to inquiries or customer service requests
Improve our website and services
Comply with legal or regulatory requirements
3. SMS Messaging & Consent
By submitting your phone number through our site or booking process, you give SP EXPRESS PLUMBING permission to send you text messages related to:
Appointment confirmations & reminders
Service updates
Special promotions or follow-ups
Message frequency may vary. Standard message & data rates may apply.
To opt-out, reply “STOP” at any time.
To get help, reply “HELP” or contact us directly at [email protected].
We do not share or sell your phone number or personal data to third-party marketers.
4. How We Protect Your Data
We use industry-standard security measures to safeguard your personal information, including:
Secure socket layer (SSL) encryption
Firewalls and server security
Limited internal access based on role
However, no online transmission is 100% secure. You share information at your own risk.
5. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information with trusted third-party service providers only as needed to:
Complete a service (e.g. scheduling software, payment processors)
Comply with law enforcement or legal requirements
6. Your Rights & Choices
You have the right to:
Access the personal data we have on file
Request corrections or deletion
Withdraw SMS or email consent at any time
To exercise your rights, contact us at [email protected].
7. Third-Party Links
Our site may include links to third-party websites. We are not responsible for the privacy practices of other sites. Please review their policies before providing any personal information.
8. Children’s Privacy
Our services are not intended for individuals under 13 years of age. We do not knowingly collect data from minors.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a new “Effective Date.” Please review regularly.
10. Contact Us
Have questions or concerns about this Privacy Policy?
Reach out anytime:
📧 Email: [email protected]
🌐 Website: https://spexpressplumbing.ca
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